Terms & Conditions
These Terms & Conditions (“Terms”) govern your access to and use of Privi, a digital loyalty and membership platform operated by Kata Creativ (CV. DIGITAL MEDIA BALI) (“Privi”, “we”, “our”, or “us”).
By creating an account, joining a merchant, or using Privi, you agree to these Terms.
1. About Privi
Privi is a digital membership and loyalty platform that allows users to register as members of participating merchants, receive membership-related updates, access loyalty features, and receive communications from Privi or merchants they choose to join.
Privi may provide features such as digital membership registration, loyalty points, rewards, vouchers, merchant promotions, OTP verification, and other related services.
2. Eligibility
By using Privi, you confirm that:
- You are legally allowed to use the service
- The information you provide is accurate and complete
- You will use Privi only for lawful purposes
- You agree to comply with these Terms and our Privacy Policy
If you are using Privi on behalf of another person or business, you confirm that you have authority to do so.
3. Account Registration
To use certain features, you may be required to create an account and provide information such as your name, phone number, email address, and other registration details.
You are responsible for:
- Providing accurate and updated information
- Keeping your login details secure
- All activity that occurs under your account
- Informing us immediately if you suspect unauthorized account access
We may suspend or terminate your account if we believe that your information is false, misleading, misused, or used in violation of these Terms.
4. Joining Merchants
When you join a merchant through Privi, you agree that your registration data may be shared with that merchant for membership, loyalty, communication, and promotional purposes.
Each merchant may have its own offers, loyalty rules, promotions, reward structures, operating terms, and redemption conditions.
Privi is not responsible for merchant decisions, product availability, service quality, pricing, reward changes, promotion changes, or disputes between users and merchants, unless directly caused by Privi’s own system error or misconduct.
5. Communications
By registering with Privi and joining a merchant, you agree that Privi and the merchant you joined may contact you through email, WhatsApp, phone, SMS, or other digital channels for:
- OTP and account verification
- Security alerts
- Membership updates
- Loyalty program information
- Merchant promotions
- Privi promotions
- Feature updates
- Service-related notices
You may request to stop receiving promotional communications by contacting support@privime.id or following the opt-out instructions provided in the message, if available.
Important transactional messages such as OTP, security notices, or account-related updates may still be sent while your account remains active.
6. User Responsibilities
You agree not to:
- Use Privi for illegal, fraudulent, abusive, or unauthorized purposes
- Submit false, misleading, or inaccurate information
- Access another user’s account without permission
- Attempt to hack, disrupt, damage, overload, or interfere with Privi systems
- Copy, modify, reverse engineer, or misuse any part of the Privi platform
- Use Privi in a way that harms Privi, merchants, other users, or third parties
We reserve the right to suspend, restrict, or terminate accounts that violate these Terms.
7. Loyalty Points, Rewards, and Promotions
Merchants may offer loyalty points, rewards, vouchers, discounts, or promotions through Privi.
Unless stated otherwise:
- Rewards and promotions are provided by the merchant
- Each merchant may set its own terms, validity period, limits, and redemption conditions
- Rewards may not be exchangeable for cash
- Rewards may be changed, suspended, or cancelled by the merchant
- Privi does not guarantee the availability of any merchant reward, promotion, or offer
If there is a dispute regarding a merchant promotion or reward, the user should contact the merchant directly. Privi may assist where possible but does not guarantee resolution.
8. Account Closure and Deletion
You may request to close your account or delete your personal data by contacting:
After receiving and verifying your request, we will process account closure and deletion according to our Privacy Policy.
Once your account is deleted, you may lose access to your membership history, loyalty records, rewards, vouchers, and merchant-related benefits.
9. Privacy
Your use of Privi is also governed by our Privacy Policy.
By using Privi, you acknowledge that your personal data may be collected, stored, used, and shared with merchants you join, as explained in the Privacy Policy.
10. Merchant Responsibility
Participating merchants are responsible for their own products, services, promotions, customer service, loyalty program rules, and communications.
Privi provides the digital platform but does not own or control each merchant’s business operations.
Any transaction, purchase, booking, reward redemption, or service issue between you and a merchant is primarily between you and that merchant.
11. Service Availability
We aim to keep Privi available and functioning properly. However, we do not guarantee that the service will always be uninterrupted, error-free, secure, or available at all times.
We may perform maintenance, updates, improvements, or temporary service suspensions without prior notice.
12. Intellectual Property
All rights, title, and interest in Privi, including its name, logo, design, software, content, system, layout, features, and related materials, belong to Privi or its licensors.
You may not copy, reproduce, distribute, modify, sell, or exploit any part of Privi without our written permission.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Privi is not liable for:
- Merchant product or service issues
- Merchant promotion or reward disputes
- Loss of rewards caused by merchant policy changes
- User errors or inaccurate information submitted by users
- Unauthorized access caused by user negligence
- Indirect, incidental, special, or consequential losses
- Service interruption, bugs, delays, or system errors beyond our reasonable control
Privi’s total liability, if any, will be limited to the amount permitted under applicable law.
14. Suspension or Termination
We may suspend, restrict, or terminate your access to Privi if:
- You violate these Terms
- You misuse the platform
- Your account is suspected of fraud or unauthorized activity
- We are required to do so by law
- We decide to discontinue or modify the service
You may stop using Privi at any time.
15. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on Privi with the updated “Last Updated” date.
Your continued use of Privi after changes are published means you accept the updated Terms.
16. Governing Law
These Terms are governed by the laws of the Republic of Indonesia.
Any disputes will be resolved according to applicable Indonesian laws and procedures, unless otherwise required by law.
17. Contact Us
For questions about these Terms, please contact:
Privi Support
Email: support@privime.id
Operator: Privi / Kata Creativ - CV. DIGITAL MEDIA BALI
Address: Taman Penta Jimbaran Blok A no 5 - Jimbaran, Bali